Shipping policy
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We are honored to be your choice of artificial greenery and look forward to helping your indoor space thrive with our gorgeous products.
Order Processing Time: We will take 1-2 business days to process and prepare your items for shipment.
Delivery Time: After the order processing time, your package is handed over to the chosen shipping carrier for delivery.
The delivery time depends on the shipping method you selected at checkout.
Shipping Times Within the US: Orders within the U.S. typically arrive within 2-3 weeks. However, orders placed during holiday periods may experience longer shipping times, up to 4 weeks.
UK, Australia, Canada & Europe: We estimate orders to arrive within 3-4 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 5 weeks.
Shipping Cost We offer FREE global shipping on all orders.
Important to Note: Updates or changes to shipping addresses must be made within 30 minutes of your purchase. Please review your confirmation email and reach out immediately if you need to make a change.
We cannot ship to Military addresses. In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid. Any questions, feel free to contact us at ivy.ly.chen@outlook.com.